All prices exclude VAT and are based on the current exchange rate. Any fluctuations in the currency at the time of payment will be factored in for the Customer’s account, either up or down.

Any changes in items, quantity, colour or branding requirements are subject to re-quotation. Gentwelve Printing Co (Pty) Ltd reserves the right to ship and invoice for a quantity of goods which may vary up to five per cent (5%) over or under the quantity specified and Customer agrees to accept delivery and pay for such revised quantity and consider the shipment to be complete.

All goods remain the property of Gentwelve Printing Co (Pty) Ltd until fully paid for (unless storage terms have been agreed).

Goods not collected within 14 days will attract a market-related storage fee.

Production of orders will only commence once the order has been confirmed, artwork approval is received as well as a 100% payment (unless alternative payment terms have been agreed in writing).

For all import and cross-border orders full payment is required with the order before production will commence.

Any shortages, damages or misprints need to be reported within 24 hours of receipt of the order.

Any artwork not received in Vector format will attract a redraw fee.

Gentwelve Printing Co (Pty) Ltd does not accept any responsibility for stock incorrectly ordered or artwork incorrectly approved.

In line with global branding standards, any shortages/damages/misprints below 2% of the total order will be credited and not replaced. 

Lead times for standard orders are 5 – 7 working days, production lead times may vary according to quantity, stock availability & nature of the order. 

For all import orders, quotes are based on shipping all stock in 1 consolidated order. Delivery is based on Sea Freight unless otherwise stipulated.

Any customs stoppages or weather delays are out of Gentwelve Printing Co’s control and Gentwelve Printing Co (Pty) Ltd will not be held liable. Gentwelve Printing Co (Pty) Ltd will arrange pre-clearance to ensure that there are no delays.

The ETA (estimated time of arrival) indicated is subject to change due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed. Shipping, delivery or performance dates are approximate and are not guaranteed.

Lead times exclude weekends, public holidays and annual shutdown periods.

Gentwelve Printing Co (Pty) Ltd does not under any circumstances accept responsibility for any parcels opened, tampered with or damaged by 3rd party delivery services, drivers or couriers. 

Gentwelve Printing Co (Pty) Ltd will not be held liable for a shortage of stock or delays for circumstances beyond our control.

Cancellation of unbranded orders will attract a 25% cancellation fee if cancelled 7 hours after the order is placed.

Orders cancelled after artwork has been generated will attract a cancellation fee as well as a layout fee of R300 ex VAT per completed layout.

Orders with approved artwork that are already in production cannot be cancelled and payment in full will be required. 

Gentwelve Printing Co (Pty) Ltd reserves all its rights. E&OE.